Business Central Support Services

Trango Tech addresses the severity of your issues with support coverage options ranging from business hours support to 24/7/365 premium coverage. We cater to all types of organizations, providing support plans for Microsoft Dynamics 365 Business Central. 

Essential– Business hours coverage

Professional Support– Extended hours and proactive monitoring

Enterprise Support- 24/7 coverage and dedicated teams, 

Managed Service– Complete system management and optimization.

All support plans offer premium-level support with rapid response. It also includes access to our team of certified Microsoft Business Central Support specialists.

Coverage includes technical troubleshooting, functional support, user training, system optimization, and strategic consulting that ensures optimal Business Central performance and user satisfaction. 

Our flexible tiered approach allows you to choose the support plan that aligns with your operational needs and budget.

Response time depends on the severity of the issue and the client’s support plan. We prioritize critical issues and appropriate service levels for all D365 Business Central Support Services requests. 

Critical Issues: 15-minute acknowledgment, 1-hour response across all plans.

High Priority: Acknowledgment within 1–4 hours, response within 4–8 hours based on plan.

Medium Priority: 2–8 hour acknowledgment, 8–24 hour response based on plan.

Low Priority: Acknowledgment within 4–8 hours, response within 24–48 hours.

Yes, Trango Tech provides extended hours and 24/7 support options based on client requirements and support plan selection. Our Professional Support plan includes extended hours coverage from 6 AM to 10 PM, Monday through Saturday, while our Enterprise Support and Managed Services plans provide 24/7/365 coverage with guaranteed response times for critical issues.

Extended hours and 24/7 support includes access to the same qualified technical specialists and comprehensive support capabilities available during business hours. Emergency escalation procedures ensure that critical issues receive immediate attention regardless of time or day, with senior technical specialists available for complex problems that require advanced expertise and rapid resolution.

We offer comprehensive performance commitments covering response times, resolution targets, system uptime guarantees, and client satisfaction metrics. SLAs provide measurable assurance of support quality while establishing clear expectations and accountability for service delivery.

Service level commitments include guaranteed response times based on issue severity, resolution targets for different types of problems, system uptime guarantees for clients with proactive monitoring, and regular performance reporting that demonstrates compliance with SLA commitments. Our Enterprise Support and Managed Services plans include additional guarantees for system performance, user productivity improvements, and business outcome achievements.

Support performance is measured using key metrics, including response time compliance, resolution efficiency, client satisfaction scores, and system uptime.

Reports are prepared after performance and strategic assessments.

Our remediation procedures help in resolving issues on high priority that disrupt the system. We also allocate additional resources to solve issues instantly.

Our exceptional support value offers proactive performance monitoring and regular service reviews.

The team should use the system correctly to utilize Business Central capabilities. Training is provided to give them the confidence they need with role-specific workshops, and virtual training sessions.

User adoption services facilitate change and our team offers ongoing reference resources like training material to help you learn.

Training is offered for user roles, keeping customization, user skills, and role-specific content in consideration.

Customization also reflects in our training as it benefits your culture, schedule, and learning preferences. Moreover, we are always ready to provide you with daily support to help you meet your business goals.

Nothing is possible without proper training, and we offer the best training with the latest Business Central features. Regular update sessions and practical guidance make you a pro at using the system.

In case of any changes, an advanced notice is provided that explains new capabilities and their benefits. We offer training and practice opportunities for maximizing adoption without disrupting productivity.

Trango Tech offers ongoing training to help users easily use the system.

Additionally, we go beyond just basic training by offering the best practices to help users.

Proactive maintenance and optimization services include monitoring of the system and continuously improving it to meet the goals.

Automated alerts, regular database maintenance, system configuration optimization, and integration health checks for the development of the system.

We track Microsoft releases and system stability, and perform advanced planning and testing of Microsoft updates, compatibility assessments for custom solutions, and integrations. Scheduled update implementations during optimal maintenance windows, and post-update validation and optimization.

Our update management services provide stability and compatibility checks to maximize output and ensure you’re the best.

Rollback planning, user communication, and post-update validation support allow you to brace for upcoming changes.

We ensure that your Business Central remains efficient by offering support. With analysis of key areas, we identify and address bottlenecks. Apply best practices to keep your system ready to meet evolving business needs. Regular performance reviews help identify issues to keep your system optimized.