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HELPP

With the help of a Fully automated home services system provided by Trango Tech, Helpp was able to book 23000+ orders and fulfilled them successfully till now from zero and continuing to increase.

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about

helpp

Helpp is a standardized platform pillared upon an ideology of customer obsession specifically devised to provide customers with ease and convenience so they can get their time back for themselves and spend it with their loved ones. Helpp shapes customer obsession by assisting them in saving time, effort, money, and responsibility. high-performance culture.

industry
Home Services
Employee
60+
Solution
Android App, IOS App, Website
Website
Backend (laravel PHP)
Database
MySQL, MongoDB, Firebase

challenges

Helpp Technologies wanted a complete solution including Mobile apps, website, and backend focused on the facilitation of home services. For Helpp Technologies specific and unique nature of requirements, we built a custom solution for Helpp.

Below we have listed some of the challenges:
  • Automation of in-home. The home services sector is highly complex and it is a challenge to build and operate a platform that has various market verticals working seamlessly on it. It's a lot more complex, you have multiple categories and every service is different. For example, the pricing of various services is unknown and it is a challenge for us to pull the right prices for customers. This is a constant evolution journey that requires internal teams to be heavy on modeling and designing systems really well. We build all the technology needed in-house through our team of engineers
  • Different domains of home services under one solution acted as a challenge as the business had the vision to connect all home services under one roof
  • Order fulfillment and assigning orders to the partners to get the correct orders to customers by the promised due date at the lowest possible cost.
  • Users are hesitant to let the partners enter without having a solid background check and verification
solutions

solutions

Our development and marketing teams met a hefty collaboration, resulting in a user-friendly app, that contained each partner's operation times and other helpful details to aid users in placing orders. To enable accurate location mapping, we integrated the app with Google’s user-centric APIs. This ensured a smooth and seamless user journey, every step of the way.

  • Automated order booking system through the Mobile App (Android & iOS) and Website through which your website and on the mobile app, guests will be able to self-book and pay through your website, or other channels, while giving you the best tools to run and scale your operation.

  • Automated order fulfillment system was integrated which eased up the manual process of order processing and fullfillment for the users.

  • Product/Services management system through the backend enabled the company to schedule its operations based on daily updates

  • Intelligent algorithm and Geo fence-based order assignments to partners which trigger an action when a device enters a set location.

  • Intelligent Algorithm based order time scheduling system according to available resources

  • Location-based pricing is a pricing strategy that provides different prices for services depending on where they're being provided.

  • Partners Payroll/Commission management to help manage and track the commissions and payroll Partners earn by accommodating services.

  • Automated Partner induction system which is continuously monitoring partners' performance during probation.

  • Automated partner exit system which involves partner performance/efficiency related to different parameters being monitored automatically.

  • HRMS which performed as s portal for employees including their attendance, payroll, and OPD.

systems

systems

  • Mobile applications Android(Kotlin) and iOS(Swift and x-Code) for customers.

  • Android app for Partner

  • Website (Laravel PHP)

  • HRMS

  • Automated order fulfillment system

  • Helpp App integrated with HBL mobile and Konnect app

helpp

Result

The fully customized solution we have created are driven by a highly engaging user interface and easy and fast support service integration. True to its purpose, Helpp is a user-friendly app that helps you take care of all the house chores without worrying to go out of the way.

With our help of technology, 18000+ customers have registered till now from zero and continue increasing along 23000+ orders have been booked and fulfilled successfully till now from zero and continue increasing.

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